General Troubleshooting Questions¶
These concise answers use the same wording captured during product exploration. Follow the linked guide when you need fuller context or step-by-step instructions.
What should I try if the downloaded app will not open?¶
Extract the ZIP, try the operating-system launcher, use macOS Open when required, or fall back to index.html and the included README.
Why is an expected card control missing?¶
First check the template: a missing field normally means that layout does not support it. Start another card with the needed template rather than expecting a conversion.
How do I recover from an unwanted card-colour change?¶
Use Revert during the current edit, Discard all unsaved changes when safe, or choose the required colour again after an unwanted value has been saved.
Why is Scale to fit missing or unavailable?¶
Scale to fit is absent on flexible Hero and Monster text, Logo Back has no body text, and Labelled Back requires back text to be enabled.
What does the Text clipped warning mean?¶
Text clipped means wording extends beyond a fixed body-text area and is not visible on the rendered card.
Why does Text clipped remain after I enable fitting?¶
If the warning remains after fitting, the content still exceeds the area at the minimum permitted text size.
How do I recover when body text does not fit?¶
Enable fitting, remove unnecessary spacing, shorten the copy, reduce large formatting, or choose a more suitable template.
Can formatting make body text overflow?¶
Large scale tags, headings, leader layouts, long wording, and extra spacing can all increase the room body text needs.
How do I close a stranded Upload Progress window?¶
Leave and reopen Assets or reload the app, then search for files retained from the cancelled batch.
What is the safest way to retry a partial asset upload?¶
Find retained files first, then upload only missing files and isolate a repeatedly failing image in its own batch.
In what order should I clear Cards search and filters?¶
Choose All cards, clear the search, return the face or template filter to All cards, then set pairing status to All.
Why is Restore unavailable?¶
Open Recently deleted and select at least one card; Restore is unavailable with no deleted-card selection.
How can I tell whether a card was moved to Recently deleted or deleted permanently?¶
Move to recently deleted leaves a restore path; Delete permanently does not. The normal Delete confirmation offers both choices.
How do I get keyboard shortcuts working again?¶
Leave the editable field, close the foreground window, return to the owning screen, check the action is available, and press the bare key once.
What should I do if my browser or operating system uses the same shortcut?¶
Use the equivalent visible app control; for the template picker, bare N or New avoids a system-level modifier conflict.